This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.etelkart.com (the “Site”).

When you provide us with personal information to complete a transaction, use our services, verify your preferences, place an order, complete a payment or process a refund, we imply that you consent to our collecting it and using it for that specific reason only. In instances where we gather other information available through accessing functionality provided by your phone, including but not limited to your location or bluetooth connectivity, we will expressly ask for you to enable permissions on your device to provide access to said functionality. We collect the following information to provide services: (1) Name (optional) to identify you at the time of providing services, (2) Email Address to deliver the e-receipt/e-bill of your online purchase, (3) Mobile Number for payment processing on our partner payment gateways (Paytm, PhonePe, PayU, Google Pay, Sodexo), and (4) Geo-Location using Google Maps APIs to display the closest food-courts, restaurant outlets, and for delivery of orders. We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business. Furthermore, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@etelkart.com. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, email address, and phone number. We refer to this information as “Order Information.”

We do not currently use your Personal Information to provide you with targeted advertisements or marketing communications. If such services are provided in the future, we will expressly get your consent to receive such communication, and allow you to opt-out of such consent at this later time.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Your data will be stored within India. To protect your personal information, we take reasonable precautions and follow industry best practices as specified by the government guidelines to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. In the untoward event of a data breach, we will make every effort to inform you upon confirmation of such an event.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website or mobile application is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@etelkart.com.

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances: (i) the restaurant cancelling your order due to unavailability of the items you ordered, or (ii) the restaurant is unable to process your order for any reason. Our decision on refunds shall be at our sole discretion and shall be final and binding. Refunds for canceled orders or when one or more items will be processed within 24 hours, and will be credited back to your bank account or by UPI within 14 to 15 business days.

This website is operated by Etelkart F&B Services. Throughout the site, the terms “we”, “us” and “our” refer to Etelkart F&B Services. Etelkart F&B Services offers this website including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting https://www.etelkart.com website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions., including those additional terms and conditions and policies referenced herein and/or available. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We are committed to ensuring that the Service we provide is as useful and efficient as possible. For that reason, we reserve the right to make changes to the website or mobile application, or to charge for its services, at any time and for any reason. We will never charge you for the Services without making it very clear to you exactly what you’re paying for.

If you wish to purchase any restaurant services from merchants available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your location, your email address, your mobile number, your name, the number of people included in the restaurant order, and comments on your experience.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

Our Service stores and processes personal data that you have provided to us so that you can process your food orders. It is your responsibility to keep your phone and access to the mobile application secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device.

We reserve the right to refuse service to anyone for any reason at any time.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images relevant to the stores and restaurants on our platform. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made when using our Service.

For more detail, please review our Refund Policy.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Your submission of personal information through the store is governed by our Privacy Policy.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You agree to indemnify, defend and hold harmless Etelkart F&B Services and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Questions about the Terms and conditions should be sent to us at info@etelkart.com.